1. Introduction

 

Welcome to VAC Services Limited Privacy Policy. At VAC Centre, we are committed to protecting your privacy and ensuring the highest level of security for your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, and mobile applications.

 

VAC Services Limited is a comprehensive creative ecosystem located in Dar es Salaam, Tanzania, offering training programs, equipment rental, production services, and technology sales for the creative industry. Our services include VACI Institute (educational programs), VACU Union (equipment rental and coworking spaces), VACA Agency (production services), and VACT Technology (e-commerce platform for creative technology).

 

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

 

2. Information We Collect

 

We collect personal information that you voluntarily provide to us when you:

• Register for our services

• Express an interest in obtaining information about us or our products and services

• Participate in activities on our platforms

• Contact us

 

The personal information that we collect depends on the context of your interactions with us and may include:

 

• Personal Identification Information: Name, date of birth, government-issued identification numbers

• Contact Information: Email address, phone number, mailing address

• Financial Information: Payment details, bank account information

• Professional Information: Company name, job title, industry

• Educational Information: Academic background, certifications

• Technical Information: IP address, browser type, device information

• Physical premises: e.g., CCTV footage.

• Usage Information: Interaction with our website, applications, and services
   

3. How We Use Your Information

 

We use personal information collected via our services for a variety of business purposes, including:

 

• To provide and maintain our services

• To process transactions and send transaction notifications

• To manage user accounts

• To send administrative information

• To respond to inquiries and offer support

• To request feedback and contact you about your use of our services

• To comply with legal obligations

• To improve our services, marketing, and promotional efforts

 

4. Disclosure of Your Information

 

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

 

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf.

• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

• With Your Consent: We may disclose your personal information for any other purpose with your consent.

• To Comply with the Law: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.

 

5. Security of Your Information
 

At VAC Services Limited, we take the security of your personal information seriously. Our website is hosted on the Wix.com platform, which provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

Wix.com maintains the following security measures to protect your information:

• Secure Sockets Layer (SSL) encryption technology to protect data transmission

• Firewalls and intrusion detection systems to prevent unauthorized access

• Regular security audits and assessments

• Compliance with PCI DSS (Payment Card Industry Data Security Standards) for secure payment processing

• Data encryption at rest and in transit

• Regular software updates and patches to address security vulnerabilities

In addition to Wix's security measures, we implement our own administrative, technical, and physical security measures to help protect your personal information. These include:

• Limiting access to personal information to authorized personnel only

• Regular staff training on data protection and security practices

• Secure disposal of data when it's no longer needed

• Use of strong passwords and multi-factor authentication where possible

• Regular backups to prevent data loss

 

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security. In the event of a data breach, we will promptly notify affected users in accordance with applicable laws.

 

6. Your Rights

 

Depending on where you reside, you may have certain rights regarding your personal information. These may include:

• The right to access personal information we hold about you

• The right to request that we correct any personal information we hold about you

• The right to request that we delete any personal information we hold about you

• The right to restrict or object to our processing of your personal information

• The right to data portability

• The right to withdraw consent at any time where we relied on your consent to process your personal information
   

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section of this Privacy Policy.

 

7. Data Retention

 

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

8. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

 

9. Contact Us

 

If you have any questions about this Privacy Policy, please contact us at:

 

VAC Centre

Address Block J, Mwaiki Baki Road, (Near KFC Mbezi Beach), Plot 2081 Forest Street,
Postal Code 14121 Dar es Salaam, Tanzania

Email: info@vaccentre.tz

Phone: +255 753 070 071

 

10. Cookies Policy

 

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and store some information about your preferences or past actions.

 

Types of Cookies We Use

 

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.

• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.

• Functionality Cookies: These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.

• Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

 

Managing Cookies

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

11. International Data Transfers

 

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

 

If you are located outside Tanzania and choose to provide information to us, please note that we transfer the information, including personal information, to Tanzania and process it there.

 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

VAC Services Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

12. Third-Party Links

 

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

13. Compliance with Laws

 

We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

 

14. Business Transactions

 

If VAC Services Limited is involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

 

15. Accountability

​

VAC Services Limited is committed to adhering to the principles and provisions set forth in this Privacy Policy. If you have any questions, concerns, or complaints about our privacy practices, please contact our Data Protection Officer at info@vaccentre.tz.

 

We are committed to resolving any complaints about our collection or use of your personal information. If you feel that we have not addressed your complaint satisfactorily, you have the right to lodge a complaint with the relevant data protection authority in Tanzania.

 

Last Updated: First of July 2024

 

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.